From our world-famous Mersey Ferries and Mersey Tunnels, to travel centres and smart ticketing, we deliver for hundreds of thousands of customers across our transport network and attractions every day.

In this role, you’ll be overseeing our customer focussed service areas, operational support areas, and physical assets. You’ll bring commercial acumen to drive revenues and a wealth of experience in delivering safe and efficient operations along with top-class customer experiences.

 Providing strategic leadership across these functions, you will support the Executive Director – Place to deliver excellence in customer and operational functions, aligning quality, performance and efficiency with our economic, environmental and social impact goals.

If you think you match the job description and our values then click on the link to apply, indicating how you meet the person specification.

 

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be:

The best place to grow up, grow a family, and grow a business

- where no-one is left behind.

Staff benefits

• .Local Government Pension Scheme contributions between 5.5% and 12.5%
• .Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• .Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• .Flexible and hybrid working
• .24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• .Corporate discounts at council-owned gyms
• .Bike to Work Scheme
• .Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for all candidates who met the essential criteria in the job description and who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.