About the Role

As a Transport Network Officer, you will play a key frontline role in helping deliver a customer focused transport network. You will help protect revenue across the Liverpool City Region bus network by carrying out ticket inspections, identifying fare evasion, and preventing fraud. You will also provide operational support in the Real Time Information (RTI) Control Room and complete a range of frontline tasks, including bus and rail surveys, bus stop and shelter inspections, and on‑bus compliance checks to ensure vehicle standards, driver presentation, and on‑board information are all accurate and compliant.

About the person

We’re looking for a confident, customer‑focused individual who’s passionate about improving public transport across the Liverpool City Region. The ideal candidate will be skilled in handling challenging situations, with strong interpersonal and conflict‑resolution abilities, and a commitment to ensuring fairness and high standards across the network. You’ll bring knowledge of the transport industry, an eye for detail, and the ability to work both out on the network and within a busy control‑room environment. If you’re motivated, proactive, and able to work collaboratively with colleagues, operators, and partner agencies we’d love to hear from you.

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria.

The information you provide in your application will be used for shortlisting.

1) Conflict Resolution & Communication: able to manage challenging situations with passengers and drivers calmly and professionally.

2) Integrity & Confidence: ensure regulations are applied and adhered to and a confident approach to enforcing rules, challenging passengers, and ensuring revenue is protected consistently.

3) Customer Engagement: able to build positive working relationships with passengers, operators and other key stakeholders.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

 

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• •Local Government Pension Scheme contributions between 5.5% and 12.5%
• •Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• •Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• •Flexible and hybrid working
• •24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• •Automatic enrolment to our Westfield Health Programme
• •Corporate discounts at council-owned gyms
• •Bike to Work Scheme
• •Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning
  
  

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are care experienced (whether through foster care, residential care, supported living, kinship care, live-in care, home care or adoption), are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa