About the Role:

An exciting opportunity to join our Concierge team in the Facilities Management / Land & Property Service.

The Concierge is the key to providing the high quality, customer focussed front of house experience for all our occupants and their visitors at the LCRCA Headquarters located at Mann Island. First impressions are the key to this role so if you have a talent for meeting/greeting and providing excellent customer service we would like to hear from you.

About the Authority

Annually, our operations teams facilitate over 26 million journeys through the Mersey Tunnels and operate the Mersey Ferries services – carrying over 600,000 passengers.  Our Maintenance Delivery services respond to over 20,000 reactive and planned maintenance tasks and support our wider investment plans across our diverse estate. Our 24/7, 365-day Operations and our Assets are key for the social and economic wellbeing of Liverpool City Region and beyond.

About the person

Reporting to the Concierge Team Leader, the Concierge is the first point of contact for all our Staff, Commercial Occupants and High-Profile Visitors who attend the LCRCA Headquarters and other associated buildings. The role requires high-quality presentation skills when meeting, greeting and ensuring safe passage for all persons who visit our site. You will also assist with the day-to-day scheduling and oversight of building maintenance and operational functions, whether that be through in-house or contracted out providers, ensuring the high standards we require of our assets are maintained at all times.

You will have the personality, drive, and adaptability to liaise with a variety of visitors and staff using tact and diplomacy to ensure customer excellence is maintained at all times.

As a team member, and working with other departments, you will be contributing to the range and quality of authority services that the 1.6m residents of the Liverpool City Region expect and deserve.

 

If you think you match the job description and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. The information you provide in your application will be used for shortlisting.

 

1. Experience of working in a client facing / customer service role putting customers at the heart of everything we do.

2. Experience / Knowledge of the Health & Safety requirements for operating a complex multi-occupancy site.

3. Experience of working with I.T. systems and applications typically found in a building / people management environment.

 

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

-Local Government Pension Scheme contributions between 5.5% and 12.5%

-Generous holiday entitlement of 29 days rising to 34 days after 5 years’ service, as well as bank holidays and the option to buy 10 additional days.

-Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner

-Flexible and hybrid working

-24/7 access to Employee Assistance Programme for you and your family and Free counselling service

-Automatic enrolment to our Westfield Health Programme

-Corporate discounts at council-owned gyms

-Bike to Work Scheme

-Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for all candidates who met the essential criteria in the job description and who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion, please note that this role is not on the Home Office List of Occupations eligible for sponsorship under the Skilled worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa